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Viewing 9 posts - 1 through 9 (of 9 total)
  • Anonymous
    (Private)  January 12, 2017 at 11:15 am #81610

    Hi, I just tried to update to 2.3.0 but I got the “failed unauthorized” message. I checked in licenses >> account >> manage sites and the correct sites is activated.

    The site is on a MU, but only one site uses S&F Pro, worked fine sofar… Can you see what is going wrong?

    Kind Regards, Henk

    Trevor
    (Private)  January 12, 2017 at 12:16 pm #81618

    Can I point you to this post:

    https://support.searchandfilter.com/forums/topic/search-and-filter-pro-not-updating/#post-80598

    Anonymous
    (Private)  January 12, 2017 at 12:31 pm #81624

    Hi Trevor, at the first post I see: “1) Deactivate S&F in WP Admin Plugins page (do not delete, otherwise you will lose your search form)”

    With other plugins I often just rename the plugin to ‘whatever-old’ and upload the new unzipped plugin – never had problems with that.
    Why is deactivating needed?

    Trevor
    (Private)  January 12, 2017 at 12:34 pm #81626

    It stops the plugin from trying to re-build the cache for a few seconds. It is not necessary if you do not wish. I am not sure renaming the plugin is a good idea, as WordPress will still see it. Moving the folder up a folder is a better idea.

    Anonymous
    (Private)  January 12, 2017 at 1:13 pm #81644

    Thanks… another way I use sometimes is empty the folder and upload the new files… anyway it depends on the upload speed. Moving folder is probably a better idea, faster on most servers, thanks for the input 🙂

    Trevor
    (Private)  January 12, 2017 at 1:19 pm #81648

    Anyway, are you all sorted now?

    Anonymous
    (Private)  January 12, 2017 at 1:50 pm #81732

    Somewhat related — I’m receiving Update Failed: Download failed. Too many redirects

    Trevor
    (Private)  January 12, 2017 at 2:49 pm #81739

    The same advice applies Josh, see the post that I linked to for guidance.

    Anonymous
    (Private)  January 12, 2017 at 3:07 pm #81760

    @Trevor – sorted => mark resolved

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