Forums › Forums › General › Update failed: Download failed. Unauthorized

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  • Anonymous
    (Private)  December 4, 2020 at 1:03 pm #268818

    I keep receiving this error: Update failed: Download failed. Unauthorized when I try to update to 2.5.2. Any ideas as to why this would happen when I have a valid license number installed?

    Trevor
    (Private)  December 4, 2020 at 1:28 pm #268825

    Did you activate your licence key in the Licence section:

    https://www.screencast.com/t/vfaYmLvR

    Also check if Your Account shows the exact same domain.

    You might need to deactivate the licence, wait over an hour (this is important to let our cache clear) and then reactivate, and then wait again.

    Anonymous
    (Private)  December 4, 2020 at 1:43 pm #268831

    That worked thank you for the account area. It was pointing to the development site.

    Trevor
    (Private)  December 4, 2020 at 2:05 pm #268837

    Thanks for getting back to me. I will close this thread for now.

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