Update FAIL

Anonymous

#54538

Hi!

I just renewed my Developer License for the plugin but the update is still not working. I keep getting the following error:

An error occurred while updating Search & Filter Pro: Download failed. Unauthorized

Can you help please?

Trevor

#54561

You may need to perform the upgrade manually. Go to your account area and download it to your computer:

https://www.designsandcode.com/account/

Then there is a procedure to follow to safely install it, which I will list here:

1) Deactivate S&F in WP Admin Plugins page (do not delete, otherwise you will lose your search form)
2) Via FTP, delete search-filter-pro folder from the wp-content\plugins folder on your server. If you wish to keep the folder, just in case, do NOT rename it, instead move it UP a folder into the wp-content folder.
3) Unzip the file that you downloaded.
4) Upload the search-filter-pro folder to the wp-content\plugins folder on your server.
5) Activate Search and Filter plugin in WP Admin plugins page
6) Go to the Search & Filter Pro Settings in WP Admin and make sure that Load JavaScript & CSS files is ON and Lazyload is OFF. SAVE the settings even IF you make NO changes. This is IMPORTANT to do.

Anonymous

#54573

Thanks very much, Trevor.

Followed your guideline to do it via FTP and it’s working now.

Can I please ask you another quick question? In the search results page, the titles are in h2 but I want to have them in h4 instead. Previously I edited the S&F results.php to change the size, but lost that change now that I updated the plugin. Is there an easier way of doing this? A css code I can put into my theme custom css, for example?

Many thanks again.

Trevor

#54574

Before you updated, did you follow the customizing guide:

https://www.designsandcode.com/documentation/search-filter-pro/search-results/using-a-shortcode/#Customising_the_Results

Specifically, putting a local copy of the results.php file in the theme (or better still child theme) folder?

Anonymous

#60912

I’m having the same issue updating, but updating via FTP by replacing the S&F folder in wp-content/plugins with the new S&F plugin erases all of my S&F configurations in the WordPress dashboard. I had a backup of the install, so I didn’t lose that information, but I’m stuck at this point. Would you mind helping me? Thanks!

Anonymous

#60914

Nevermind. My S&F configuration mysteriously reappeared, so I guess we’re good.

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