Unable to view/edit existing S&F forms in WP Admin

Anonymous

#90530

Since updating to 2.3.2 earlier today I am unable to get to the main Search & Filter menu in WP Admin. Whenever I click it I am redirected to a blank page that reads “Briefly unavailable for scheduled maintenance. Check back in a minute.” It has been a few hours now. All other sub-menu items seem to work (e.g., System Status, License, even New Search Form) but “Search & Filter” (the top option) continues not to work.

Any help on this would be much appreciated

Trevor

#90555

Hi Eugene. That sounds like something went wrong. What version shows now in the plugins list? Are you able to do a manual update:

Downloading the new version from your account area), then follow these manual installation instructions:

1) Deactivate S&F in WP Admin Plugins page (do not delete, otherwise you may lose your search forms IF the current version you have is older than 2.3.1 – from that version onward we have fixed this issue with a setting in the main plugin settings page)
2) Via FTP, delete search-filter-pro folder from the wp-content\plugins folder on your server. If you wish to keep the folder, just in case, do NOT rename it, instead move it UP a folder into the wp-content folder.
3) Unzip the file that you have downloaded.
4) Upload the search-filter-pro folder from the archive file you just unzipped to the wp-content\plugins folder on your server.

Anonymous

#90757

The version that shows in the plugin list is 2.3.2.

I will try a manual update, I will let you know if that works

Anonymous

#90798

I followed all the steps you outlined. After uploading the unzipped folder to plugins I activated the plugin again through WP admin. I still get the error message “Briefly unavailable for scheduled maintenance. Check back in a minute.” when clicking search & filter in the WP admin area. Is there anything else we can do to try and resolve this?

Trevor

#90800

And this only happens in that screen?

Trevor

#90802

I see you answered that already.

Can you use a file manager or ftp to look in the root directory of the WordPress installation for a hidden file named .maintenance

If you can see one, delete it.

Anonymous

#90804

There is no hidden file called .maintenance, the only hidden file there is .htaccess (in wp-content). In the folder above that there is .htaccess and .user.ini but again no .maintenance file

Anonymous

#90806

Just to be clear. The plugin itself is working, and I can see ALL the other sub-menu items. Only the main menu is not showing up

Trevor

#90813

This reply has been marked as private.

Anonymous

#90825

This reply has been marked as private.

[Author]

Posts