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Viewing 10 posts - 1 through 10 (of 10 total)
  • Trevor
    (Private)  October 3, 2018 at 2:13 pm #189972
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    Anonymous
    (Private)  October 4, 2018 at 8:56 am #190035
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    Anonymous
    (Private)  October 4, 2018 at 9:02 am #190037

    Hi again Trevor,

    I tried to deactivate our cache plugin to see if it is the one who affects the search loading time, but I think it still loads the same. Still slow even if not logged in as admin.

    We have a staging site here http://kitchensofsurrey.internet-systems.co.uk/kitchen/ and it loads even faster. You think it’s with the server issue?

    Thank you!

    Trevor
    (Private)  October 4, 2018 at 2:27 pm #190064

    The server is the most likely issue. With the CDN and various caches in place, it is difficult for me to gauge the actual speed of the server, which is likely the main concern.

    Anonymous
    (Private)  October 8, 2018 at 12:54 pm #190341

    Hello Trevor,

    Thanks for checking in. So it’s still fine to use the cache plugin on the site?
    We’ll contact our server technical team about it, what do you think should we need to ask and say to them? Thank you!

    Trevor
    (Private)  October 8, 2018 at 2:36 pm #190372

    You need to do a ‘real’ server speed test, so with the CDN and WordPress caches/minifiers OFF.

    You also need to know the real physical location of the server, which you can find out here:

    https://www.site24x7.com/find-website-location.html

    And the actual speed test (try to find a testing Location as close the the server location as possible, there is a list to choose from):

    https://www.site24x7.com/web-page-analyzer.html

    It will also give you a link to share with me of the results if you need me to interpret them.

    DO test it on a page that has the search on.

    Anonymous
    (Private)  October 9, 2018 at 2:43 pm #190530

    Hello Trevor

    We decided to move to another hosting which is based on UK too. That is the hosting we used on our staging site. Hopefully, this will resolve the speed issue.

    This is the speed result of the test you gave:
    http://www.site24x7.com/public/NWqUXbTEJZVmYXCNZvBBDHSC1XahV1RWROaLvlbXo8O/aGOJIUm5q1iL3Tvy0pYN.html

    We’ll keep you informed once we moved to another server. Thank you!

    Trevor
    (Private)  October 9, 2018 at 4:06 pm #190550
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    Anonymous
    (Private)  October 11, 2018 at 1:29 pm #190744

    Thank you Trevor.

    Should we also pass this report to our server team? Might help them analyze the issue.

    Trevor
    (Private)  October 11, 2018 at 4:21 pm #190775
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