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  • Ross Moderator
    (Private)  January 13, 2017 at 7:03 pm #82224

    We are aware some new users are not able to download the plugin as well as other unable to update. We are currently fixing some issues on the server.

    Please download the latest version from Your Account in the meantime.

    Thanks

    Anonymous
    (Private)  January 18, 2017 at 6:18 pm #83522

    Thank you,

    Can you let us know when this is fixed?
    Last time I did a manual update all of my settings were erased.

    The notice I’m getting from WP is:
    Download failed. Too many redirects.

    Best,
    JP

    Ross Moderator
    (Private)  January 18, 2017 at 8:47 pm #83568

    Hey Juan

    I’ll do that… I’m afraid its a waiting game with our host – there are some rewrites causing really strange behaviour with our update URLs…

    Will update here when I know more.

    Thanks

    Anonymous
    (Private)  January 21, 2017 at 5:51 pm #84280

    I’m getting the message:

    “Update Failed: Download failed. Unauthorized” – Is this the same issue. My licence information is entered correctly and reports as active.

    Anonymous
    (Private)  January 21, 2017 at 6:20 pm #84284

    I’ve tried updating manually before but had problems with permissions. Would like to be able to update through the plugin page if possible.

    Ross Moderator
    (Private)  January 21, 2017 at 6:38 pm #84286

    We’re still waiting on our host I’m afraid.

    There is absolutely nothing I can do as its a server issue, will update in the week.

    Thanks

    Anonymous
    (Private)  January 21, 2017 at 10:28 pm #84307

    Ok, thank you

    Anonymous
    (Private)  January 26, 2017 at 6:17 pm #85826
    This reply has been marked as private.
    Trevor
    (Private)  January 26, 2017 at 7:08 pm #85848

    @culture22 (Matthew)

    This will be because your license has expired. You would need to renew first. The license is an annual license.

    Anonymous
    (Private)  January 26, 2017 at 7:30 pm #85862
    This reply has been marked as private.
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