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Forums › Forums › Search & Filter Pro › Search not bringing all results back unless I sort them

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Viewing 8 posts - 1 through 8 (of 8 total)
  • Vikki
    (Private)  April 29, 2017 at 7:17 pm #105573

    Hey

    My search and filter is for properties. There are 71 properties for rent and 79 for sale. Search and filter is only showing 60 for rent and 68 for sale. Unless I sort the results – then it shoes me everything correctly. So strange. I’ve rebuilt the cache but makes no difference. Any ideas what could cause that?

    bad results – http://www.youngestates.com/?sfid=186&_sft_property-contract-type=for-rent
    good results that have been sorted – http://www.youngestates.com/?sfid=186&sort_order=_sfm_imic_property_price+desc+num&_sft_property-contract-type=for-rent

    Thanks
    Vikki

    Trevor Moderator
    (Private)  April 29, 2017 at 9:14 pm #105600

    Hi Vikki

    Unless our records are incorrect, your license for support and updates appears to have expired over a year ago. It would be necessary to renew the license to receive support. Note that if you DO update, it may take the server up to an hour to reflect this.

    Vikki
    (Private)  April 30, 2017 at 11:33 pm #105701

    Thanks Trevor – I have renewed my license.

    Trevor Moderator
    (Private)  May 1, 2017 at 8:23 am #105721

    Hi Vikki

    It is a national holiday here today, but I will be here on and off. Did you upgrade to v2.3.3? You may need to do it manually, this post explains how if the auto update fails:

    https://support.searchandfilter.com/forums/topic/update-to-latest-version-failed/#post-96937

    Vikki
    (Private)  May 1, 2017 at 1:42 pm #105774

    Hi Trevor – Thanks for replying on a holiday. I’ve updated the plugin to v2.3.3 but it’s made no difference.

    I thought it could be a cache problem as I was using cloudflare so I’ve paused that but no difference. I’ve also tried creating a new search form, but no luck.

    Vikki
    (Private)  May 2, 2017 at 3:49 pm #105970

    Is there anything else I can try to fix this issue?

    Trevor Moderator
    (Private)  May 2, 2017 at 3:52 pm #105974
    This reply has been marked as private.
    Trevor Moderator
    (Private)  May 2, 2017 at 5:04 pm #106005

    OK. It looks like it could be that one or more fields have null data in them, and need that data adding, probably the featured field. I will leave that for you to figure out and if you could get back to me re success or not? Great to speak with you.

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