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Trevor

#200037

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Anonymous

#200196

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Trevor

#200220

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Trevor

#200222

Hi Carrie. I just noticed you are using WP Engine. Is the live site using that hosting also? If so, before we dig any further in to any issues raised, the first thing to do, before we try anything else, is to see if your hosting (WP Engine) is the issue (I do not think that it is, but best to make sure).

There is a setting to override a ‘feature’ of WP Engine hosting, that truncates long SQL queries (which ours are). Edit the site wp-config.php file and add this at the top, after line 1 (on a new line 2):

define(‘WPE_GOVERNOR’, false);

PLEASE DO NOT COPY code from the email you receive for this reply, as email systems sometimes alter the quote marks and encode some characters; instead copy it from the actual forum page.

(also see here for another related support note about this – https://support.searchandfilter.com/forums/topic/killed-query-errors-in-log/#post-64826)

Anonymous

#200228

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Trevor

#200234

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Anonymous

#200252

still waiting on WPE support

Trevor

#200256

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Anonymous

#200269

So WPE support have set me up on my staging site with that change.

Trevor

#200273

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