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Viewing 6 posts - 1 through 6 (of 6 total)
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Forums › Forums › Search & Filter Pro › Results no longer loading unless filter is selected
Trevor.
We have been using S&F for a few years with no issue, but as of last week it began malfunctioning. Whereas previously all results were displayed by default, now no results are displayed until a filter is selected.
The plug-in showed an update pending, so I attempted to update, but it returned the following error:
Update Failed: Download failed. Unauthorized.
I then attempted to delete the license number, save, and re-enter the license number, but nothing happened when I’d click the “Activate”.
This morning I purchased a new license, replaced the old license number, and activated the license. I was then able to update the plug-in, but the issue remains unresolved. Not sure how to proceed at this point.
S&F forms are featured on the following pages of our site:
https://azarts.gov/opportunities/jobs/
https://azarts.gov/opportunities/arts-opportunities/
https://azarts.gov/grants/
I see that you use WP Engine, which gives me an idea.
There is a setting to override a feature of WP Engine hosting, that truncates long SQL queries (which ours are, especially for all results pages). Edit the site wp-config.php file and add this at the top, after line 1 (on a new line 2):
define('WPE_GOVERNOR', false);
(also see here for another related support note about this – https://support.searchandfilter.com/forums/topic/killed-query-errors-in-log/#post-64826)
I would just say though, that rather than adding this in blindly, to research and make sure this setting doesn’t adversely affect anything in your site.