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None of the content applies to the new version 3. For support, get in touch via our contact form.
Anonymous.
That WP Bakery Extension needs to be deleted (not settings will be lost if you delete just that extension plugin, and then download and install the latest version from the top of this page:
https://searchandfilter.com/documentation/3rd-party/wpbakery-page-builder-formerly-visual-composer/
The version you have does not allow updates, this new version does.
You might need to go through the guide on that page and make sure the form and page are all set up correctly, as some things have changed.
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