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  • Anonymous
    (Private)  June 3, 2019 at 11:45 am #213078

    Hi Ross. Here is the response from WP ALL IMPORT:

    ———
    I’ve copied their code (I added “pre” tags to make the output more readable and also output product_tag taxonomy terms) here: http://sympathetic-wolverine.w6.wpsandbox.pro/?upass=Uh5kxOV9k6E4, but the described issue isn’t happening – the categories/tags are ready when the pmxi_saved_post hook fires.

    Is it possible that there’s a conflict/cache issue? What happens if you run a conflict test ( http://www.wpallimport.com/documentation/troubleshooting/plugin-theme-conflicts/ ) and clear the site/server cache before running the import?

    If you’d like, and if they’re willing, feel free to CC the person you’re working with so that they can look at my message and advise further on how we can replicate the problem on the demo site above.
    ———

    Does it help at all or do I need to clarify anything with them?

    Ross Moderator
    (Private)  June 3, 2019 at 11:49 am #213080

    Hi Alan

    So, the issue may be thats its only happening in your environment – or that its something to do with the WP All Import WooCommerce addon (did they test with this addon)?

    Next time there is an import on the live site (with my code added in my last message to show product category and tag are not ready) can you verify that my findings are correct (by checking the logs during import, or simply checking the logs after import)?

    If that is indeed the case, then I would say you have a conflict preventing WP All Import from running properly… That would then be something you’d have to work with them on, however, if you can’t replicate it on live, then I’ll have to dive back in – in which case I’m happy to talk to them directly after a bit more discovery on the issue.

    I hope that makes sense.

    Thanks

    Anonymous
    (Private)  June 4, 2019 at 10:56 am #213220
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    Ross Moderator
    (Private)  June 4, 2019 at 11:40 am #213235
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    Anonymous
    (Private)  June 4, 2019 at 1:32 pm #213265
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    Ross Moderator
    (Private)  June 4, 2019 at 1:41 pm #213267
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    Anonymous
    (Private)  June 6, 2019 at 9:45 am #213427
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    Ross Moderator
    (Private)  June 6, 2019 at 9:55 am #213429
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    Anonymous
    (Private)  June 6, 2019 at 10:11 am #213433
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    Ross Moderator
    (Private)  June 6, 2019 at 10:50 am #213435
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