Forums › Forums › Search & Filter Pro › Query is not displaying results

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  • Anonymous
    (Private)  February 27, 2020 at 6:14 pm #235124

    I was using the free version to begin with and was impressed. My boss wanted to be able to exclude some categories so I recommended upgrading to the Pro version. I have not been able to return results with the Pro version. Have uninstalled and reinstalled the plugin. Also I am unable to create cache tables in db.

    Anonymous
    (Private)  February 27, 2020 at 6:30 pm #235128
    This reply has been marked as private.
    Trevor
    (Private)  February 28, 2020 at 9:01 am #235176

    If you are unable to create the tables, then the plugin will not work until this has been done. I see you appear to be hosting with Pantheon, and other users have reported that the security settings of their servers do not allow our plugin to create those tables. Instead, you need to talk with the host to get them added manually. This post tells you (them) how.

    After the tables have been added, you must then edit the form and manually (just this once), rebuild the cache (button is at the top right of the form settings).

    Here is the post:

    https://support.searchandfilter.com/forums/topic/problem-with-caching-tables/#post-73252

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