Forums › Forums › Search & Filter Pro › Purchase stuck on pending since friday

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Viewing 8 posts - 1 through 8 (of 8 total)
  • Anonymous
    (Private)  September 11, 2017 at 11:52 am #130347

    Hi,
    On Friday I purchased a developer license for this plugin, and the payment is still pending. Would it be possible for you to look into this?

    Trevor
    (Private)  September 11, 2017 at 2:49 pm #130384

    Can you confirm whether you used Paypal or Credit Card?

    Anonymous
    (Private)  September 11, 2017 at 4:57 pm #130406

    Paypal was used

    Trevor
    (Private)  September 11, 2017 at 5:09 pm #130408

    If you go in to your Paypal account, does the payment show as pending? If it does, then Paypal are the ones who have done this, and we can do nothing. From experience, they do this from time to time, manually review the payment, or suddenly release it. It has not reached us is all we can see.

    Anonymous
    (Private)  September 12, 2017 at 12:11 pm #130597
    This reply has been marked as private.
    Trevor
    (Private)  September 12, 2017 at 12:32 pm #130601
    This reply has been marked as private.
    Anonymous
    (Private)  September 13, 2017 at 10:38 am #130777

    Hi,
    Would it be possible to get an update on the situation as I need this plugin ASAP for a client.

    Ross Moderator
    (Private)  September 13, 2017 at 10:42 am #130782

    Hey Tim

    That should now be sorted.

    Please check your inbox for our welcome email 🙂

    Thanks

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Viewing 8 posts - 1 through 8 (of 8 total)