Problems with filters and results

Anonymous

#12873

Our site is using Search & Filter Pro, being bilingual through the WPML plugin.

Although, using a search and filter widget, it seems to not be functionning with the categories and tags we created. It does not seem to find all the articles and pages it is supposed to. We had to remove the Tag search field since it wasn’t working at all, and the category one doesn’t seem to work properly. I can’t seem to find what causes this problem.

Also, when we are supposed to have more than one page results, the “Previous” link brings to an empty page and there is no “Next” page.

http://www.reptic.qc.ca

Ross Moderator

#12898

Hi there

I’m uploading an update atm but having some technical issues – I’ll get back to you once these are resolved.

Thanks

Anonymous

#13100

Unable to download update… download fails… any ideas?

Ross Moderator

#13101

Hi there

Please use the “your account” section to download the latest version – I’ve been having problems with updates via the WP dashboard which I’m working on fixing at the moment.

Thanks

Anonymous

#13103

I don’t see any update link there… What’s the procedure? I can only see the license and version I already have. I tried downloading the .zip file that’s there and uploading it in wordpress and it says I already have this version installed.

Ross Moderator

#13448

Hey Reptic, you must use FTP, and replace the plugin from the plugins folder – with the updated version,

Automatic updates have been working again for the last week so you should be able to do it that way too.

Thanks

Anonymous

#13518

I updated the plugin, it doesn’t resolve the issue. I have abolutely no results using the keywords search. When I use the category search, it seems I have results but I have no “Next” link so I can’t access to all the results. Plus, the “Previous” link leads to an empty page.

Ross Moderator

#13521

Hey there

I took a quick look – you’re right something seems to be up

just so you know, keyword search does work – eg – http://www.reptic.qc.ca/recherche-base/?_sf_s=potentiel – but it seems the dropdowns do not.

Something may be interfering with the search results – and the pagination – as I’ve not had this problem before.

Do you have a development version of the site? Or could you setup a site with the same plugins/theme and some sample content?

The reason I ask because this is how I would like to proceed:

1) Disable all other plugins – check if its working?
2) Change theme to default 2015 or similar – is it working?
3) If still no – then I will need admin access & possibly FTP details and I will need to do some serious debugging to find the issue.

Thanks

Anonymous

#13522

We have a copy site but it is not up to date. And I have been told if I activate the plugin ont the copy site, i twill cause it to not work on the main site. I don’t have the same plugins on both sites and the wordpress version on the copy site isn’t up to date either. It could be an incompatible plugin that causes this?

I could create an temporary Admin account for you. For the FTP, it should be through the host site.
The Admin section of the site is in french though.

Anonymous

#13523

By the way you tried the input term search fild. the tag dropdown search has been disabled until the issue is resolved. We used to have a search by dropdown list like the category one.

In english it seems to be working differently but all the results are on the same page.

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