"Or" search results having problems

Anonymous

#50270

On my S&F results, when you select two items, sometimes its “no results” when it shouldn’t be.

Example: Solutions > Biostimulation / Post Type > Brochures. If you check Biostimulation only, you get results. If you check Brochures only, you get results. If you check both Biostimulation and Brochures, you get nothing found…

• Changing the operators for the searches from AND to OR (and I refreshed the search cache)
• Deactivating all plugins except Advanced Custom Fields and Search & Filter Pro (ACF deactivation causes the whole site to break unfortunately).
• Changing the theme from our custom Underscores-based theme to one of the default WordPress themes.
• Adding option “is_search” forced to true in Search and Filter plugin options.
• Checked that the plugin is fully up-to-date — last Search and Filter update was released January of this year, and we do have the most up-to-date version.
• Rebuilt the Relevanssi (search relevance modifier) index for posts/etc.

Not sure what I’m doing wrong here — almost positive it’s my issue, but I am not sure where else to look through this plugin. Will post login details.

Anonymous

#50271

This reply has been marked as private.

Trevor

#50343

I logged in, but I cannot find the search form on the front end. Do you have a URL for the page with the form on?

Anonymous

#50358

Here it is: http://certara.jkstaging.com/resource-library/

Trevor

#50411

Hi

I made a few changes to it all. There seems to be an error in the style.css file that hides the options on the checkboxes??

This is the faulty css:

.searchandfilter li[class^="sf"] ul {
    display: none;
}

I think it should be:

.searchandfilter li[class^="sf"] ul {
    display: block !important;
}

I added a count on so you can see what is going on. I would agree that the OR does not seem to work between form fields. I need to speak with Ross, the developer.

Anonymous

#50823

Ah, thank you! I did know about the CSS problem — I think it does that when I have it set to AJAX based display. But I’ve removed the AJAX based display for now so it should be okay. We’ll be implementing that later, so no sense letting that mess with your testing/etc. Thanks again for the update.

Trevor

#50879

Is there anything more you need me to do for now?

Anonymous

#50967

Nope, that’s all for now! I will await a response about the OR issue between the filters. Thank you!

Anonymous

#51057

Can we please put a pause on any development/testing/etc. for the AND/OR issue on our staging server? We are aiming to launch some items for Friday, and the client will be reviewing these items until then — any strange things showing up on the site may cause confusion for the client. We can resume testing/development/etc. early next week.

Thank you!

Trevor

#51141

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