Licence key does not activate

Anonymous

#20214

Hello I purchased the Search and Filter Pro plug in a while ago, I´m trying to resolve some troubleshoots by updating my current version, but the update won´t appear, I read that I spould try activatind my licence key but as as submit it, it does not appear to be doing anything…

could you help me out with this?

best regards

Ross Moderator

#20224

Hey Gerardo

It sounds like you might have activated the license on your dev site, and then moved to you live site?

It would show as active, as that was what was saved in the DB before going live, although your license is likely tied to your old domain.

To manage this yourself and dereigster your inactive site, head to Your Account -> view licenses -> manage sites

I hope this helps.

Thanks

Anonymous

#20312

This reply has been marked as private.

Anonymous

#20313

One more question how can we order the search results so they appear from ascending to descending order,

best regards

Ross Moderator

#20391

This reply has been marked as private.

Anonymous

#20433

Hello Ross thanks for your answer,

I found what you mentioned “post” tab, an created a sort options field and it works fine, but is there a way to set it as the default search option? because right now it only works if we select it mannually

thanks and best regards

Anonymous

#20473

This reply has been marked as private.

Ross Moderator

#20556

This reply has been marked as private.

Anonymous

#20836

Hello Ross, I successfully installed the new update 1.4.3, but I have a concern, in the previous version I was able to select the option to search by parent products and variable, I dont know if you deleted this feauture because I am not able to find it.

I attach an image of what I´m saying…

could you please help me out?

best regards

Ross Moderator

#20931

Hi Gerardo

It is in the “general” tab – “settings” has become “settings & defaults” – nothing has been deleted.

Thanks

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