Filter results not working

Anonymous

#12309

I’ve installed the plugin with WooCommerce and Storefront theme, but to be honest, with a limited technical knowledge I’m struggling with the documentation. I’ve spent several hours trawling through it and making little progress. I think I finally figured out that I have to move the archive-product.php to my theme folder for it to display the same grid as the shop page. However, when I change one of the filter criteria, it loads totally the incorrect results and then stops filtering anything else. I’ve been through the FAQ page and tried looking for WP_Query but didn’t find it, and also using force is_search to be true.

Also, I’m not getting a button to submit the filter criteria once I’ve selected them. I’ve tried with and without Ajax enabled. Surely, if Ajax isn’t enable there should be a submit button? I’ve tried with the default WordPress theme and also a clean install. I can see the potential of the plugin, but with my level of expertise it’s far from easy to setup. What can I try?

Ross Moderator

#12431

Hey Mike sorry to hear you are having problems.

Just to double check (sorry) – did you add a submit button to your search form UI, and when you save the form is it still visible?

Also, can you provide a link so I can have a look at whats going on?

Thanks

Anonymous

#12437

I read in some other posts about having to add a submit button. I’ve looked through the options several times but don’t see it. Can you tell me where I find it?

I’m developing the site locally so can’t provide you with a link. However, I did set up a fresh install with WooCommerce and Storefront and have exactly the same problem so I’m guessing it’s theme related?

Ross Moderator

#12440

Hey Mike

Under the metabox “available fields” there is a submit button, next to all the other fields – its just a case of dragging this over to the “search form UI” metabox?

It should be similar to this:

Thanks

Anonymous

#12446

Perfect. Can’t believe that I didn’t look there! I was too busy looking in the settings.

How can we proceed with the main problem of the filter results not working?

Thanks

Anonymous

#12598

Any update on this please? I’m still unable to use it.

Ross Moderator

#12709

Hi Mike

As mentioned above, I’ll need to see a link in order to help figure out what is going on – are you able to provide one?

Thanks

Anonymous

#12718

This reply has been marked as private.

Ross Moderator

#12740

This reply has been marked as private.

Anonymous

#12796

Hi Ross,

I changed the results container to #main and it appears to have fixed that problem.
However, the results are showing all of my product items regardless of the filter criteria, and placing the filtered items at the beginning of the page. This happens with all of the filter options i.e, tags, categories, meta data etc.. I looked through your documentation and support forum but couldn’t find anything about this. Am I missing something obvious? I don’t see any option for only displaying the filtered results.

I also found another issue; On the search form I’m using ‘post meta’ and then choosing one of the drop down options under ‘Meta Key’. When I save the form it doesn’t remember the option I selected and reverts to the first one on the list, which obviously renders the filtered results incorrectly.

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