Filter area disappears after adjusting 2nd filter

Anonymous

#207386

Hello, when I adjust two filters on the filter area, the whole filter area disappears.

I have the filter area in a widget. I’m using the twenty-fourteen theme. No other plugins other than Advanced Custom Fields and Show Current Template.

Looking for help on why that is happening.

Thanks,
Stephen

Trevor

#207389

Are you able to send me a live link/URL to your search page so I can take a look?

Anonymous

#207396

This reply has been marked as private.

Trevor

#207410

Ah, I can see the issue. See this:

https://www.screencast.com/t/i9Y78eMj7VwI

You need a container (div) to wrap the articles. Let’s say you give this the class of search-results:

<div class="search-results">
... articles ...
</div>

Then, in our form settings, on the Display Results settings tab, change the Ajax Container from #main to .search-results

Anonymous

#207580

That worked perfectly! Thank you very much!

Could I ask a follow up question or should I open a new forum topic?

An issue has arisen somehow where now when I click on the filter it only shows one post, the same post “Conference Room”.

Thank you again for your help!

Anonymous

#207590

Hi, we are using the twentyfourteen theme, not Oxygen Builder. It’s the only theme installed.

These are the only plugins installed:

Advanced Custom Fields
Classic Editor
Search & Filter
Search & Filter Pro
Show Current Template

Where do you see that?

Thanks for the quick reply! We really appreciate the help.

Trevor

#207649

This reply has been marked as private.

Anonymous

#207842

Thank you! We no longer have this issue…..BUT!

Now after the second filter, the whole interface disappears we make a second filter adjustment.

It will only display “2nd Conference Room” with the whole interface gone.

When Inspecting I see that all there is in the HTML is the body and the article. For some reason it is not loading the other WordPress PHP files.

Thank you for your help.

Trevor

#207884

Could you try out the suggestion in this post to see if it is the issue:

https://support.searchandfilter.com/forums/topic/no-results-found-using-shortcode/#post-206938

Anonymous

#207950

I tried but I’m afraid it did not work.

I added the function per the instructions and verified with WP Engine that the function was working (disabling that governance service) and they also confirmed that they saw the bug still after the change.

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