failed install, v2.2.0

Anonymous

#52443

Wordpress is up to date and my website was functioning correctly. Twice I tried to update my Search & Filter Pro plugin to 2.2.0, but without success. I get the message: “Update Failed: Plugin update failed”.

Please help.

Thanks

Trevor

#52464

It may then be necessary to do it manually. Download the 2.2.0 file from your account area, and then …

1) Deactivate S&F in WP Admin Plugins page (do not delete, otherwise you will lose your search form)
2) Via FTP, delete search-filter-pro folder from the wp-content\plugins folder on your server. If you wish to keep the folder, just in case, do NOT rename it, instead move it UP a folder into the wp-content folder.
3) Unzip the file I will have sent to you.
4) Upload the search-filter-pro folder to the wp-content\plugins folder on your server.
5) Activate Search and Filter plugin in WP Admin plugins page

Anonymous

#52810

I have not received any emails, inbox or junk folders. (assuming you would send the file email) I double-checked my email address associated with my search&filter account, and it is correct.

Trevor

#52816

Hi Tim

As I said, you go to your account page and download it. Here is the link for your account page:

https://www.designsandcode.com/account/

Anonymous

#52850

No, Trevor. You said to download the 2.2.0 file from my account area, “and then”… to unzip a file that you will have sent me (see step 3). WHAT is the file that you will have sent me? Because all I see is the latest release in my account area.

There’s no need to get cheeky with a paying customer.

Trevor

#52852

My apologies for replying at the weekend, and again for doing that now, and for copying and pasting a reply that I had made to a different customer in my haste to offer you a solution.

Are you saying that you cannot see v2.2.0 in your account area, or that it will not download? You are correct, I did not send it to you by email, as I do not have an email address to send it to.

Anonymous

#52853

I see v2.2.0 in my account area, and I have downloaded it. If that’s the only file that I need, then I can move on with the manual install. I was confused because it sounded like I was looking for 2 different files, v2.2.0 in my account + another file that you would send. But sounds like that’s not actually the case, and v2.2.0 is all I need.

Thanks for the prompt replies. Enjoy your weekend and get some rest.

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