Error installing new update

Anonymous

#156291

I’m trying to install the latest update to the plugin, but this is the error I’m getting

Downloading update from https://www.designsandcode.com/edd-sl/package_download/MTUxNzQ4NjAxOTpjMzhmZTlhNmI4ZTNlYTc1NTliZjdmYWY4NmE1NWZlNjo2MTU6MDE4MGFlZmFkZWVkNGM3ZDA5NmVlMzAxOTFiMjg4NzA6aHR0cHNALy9haW10YzIubnV3Yy5uYXZ5Lm1pbC9ud2d2Y29wOjA=…
Unpacking the update…
Could not create directory. search-filter-pro/admin/views/fields

Any help would be apprieciated.

Trevor

#156329

Are you updating a previous version in the WP Admin updates or plugins page, or doing it manually?

Anonymous

#156332

tried both the VP Admin and plugins page

Trevor

#156336

You might need to update manually:

Download the latest version from Your Account. Then,

1. In the plugin settings you must have the Remove all data when deleting Search & Filter set to OFF, see in this screenshot:

https://screenshots.firefox.com/cWx8CJjuTB5UdyGw/sandfdev.cdnwebservices.net

2. In WP Admin -> Plugins deactivate Search & Filter Pro, then delete it.
3. The Add new plugin, upload v2.3.4 and install/activate.

None of your data/forms should be lost.

Anonymous

#156340

I have too many users on the site right now I’ll try this first thing in tomorrow morning. Thank you for all your help. I’ll let you know what happens.

Trevor

#156354

DO MAKE A BACKUP first!!!

Anonymous

#156358

Thanks, I always do….

Anonymous

#156759

I just wanted to let you know, I’ve updated the plugin with no issues this morning. Thank you for all the help.

[Author]

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