Support Forums

The forums are closed and will be removed when we launch our new site.

Looking for support? You can access the support system via your account.

Forums › Forums › Search & Filter Pro › Error in Updating Plugin

Tagged: 

Viewing 2 posts - 1 through 2 (of 2 total)
  • Tanvi Srivastava
    (Private)  November 15, 2016 at 8:52 am #70331

    Hi there,

    I tried updating the plugin today from the WordPress dashboard, after renewing my license. However I get an error message saying: “An error occurred while updating Search & Filter Pro: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”

    Could you please help?

    Thanks
    Tanvi

    Trevor Moderator
    (Private)  November 15, 2016 at 11:31 am #70348

    I am sorry to hear this. You will need to perform a manual update. Visit your account, download the latest version from there and then:

    1) Disable Search & Filter (do not delete).
    2) Via FTP, delete S&F files.
    3) Via FTP, upload new S&F files
    4) Enable S&F in plugins

    Trevor

  • Author
    Posts
Viewing 2 posts - 1 through 2 (of 2 total)

The forum ‘Search & Filter Pro’ is closed to new topics and replies.