Forums › Forums › Search & Filter Pro › Doesn’t seem to work on our site?

Viewing 10 posts - 1 through 10 (of 28 total)
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  • Anonymous
    (Private)  June 29, 2016 at 7:05 am #49709

    Hi,

    I purchased your plugin and it doesn’t seem to work on our site: http://www.e-tour.asia
    Please advice. As it would really sad if i had purchased something that is not compatible with our theme.

    Looking forward to hearing from you.

    Best Regards,

    Susan

    Trevor
    (Private)  June 29, 2016 at 11:15 am #49745

    Hi Susan

    You don’t give me a lot to work with 😉

    Can you give me admin logins to the site so I can see the form setup (use Private reply)?

    What page (URL) is the search form on?

    What isn’t working (tell me what to search for and when I see the results, what is wrong)?

    Trevor
    (Private)  July 4, 2016 at 8:33 am #50124
    This reply has been marked as private.
    Anonymous
    (Private)  July 4, 2016 at 12:48 pm #50134

    So sorry about that, I didn’t realise.

    Please do let me know what you find.

    Best Regards,

    Trevor
    (Private)  July 4, 2016 at 6:36 pm #50175
    This reply has been marked as private.
    Anonymous
    (Private)  July 8, 2016 at 11:33 am #50554

    Hi,

    We have done exactly what you informed, but it still doesn’t seem to work…. 🙁

    Please could you help us out?

    Best REgards,

    Trevor
    (Private)  July 8, 2016 at 11:43 am #50555

    Ah, I am looking at form id #2371 and I see category used twice. This you cannot do.

    If you have taxonomy terms in the core category/tags taxonomy that requires two form fields to filter as you want, then your site data is not structured correctly. You need to add one or more custom taxonomies, and/or use custom posts, and/or use custom fields (meta data). Using the free plugins CPT UI (Custom Post Type UI) and ACF (Advanced Custom Fields) you can add this structure. and then you can add unique form fields to filter the data.

    Anonymous
    (Private)  July 9, 2016 at 5:53 am #50637

    Hi, but for some reason the plugin does not show the checkboxes?

    Trevor
    (Private)  July 9, 2016 at 6:42 am #50643

    Hi, but for some reason the plugin does not show the checkboxes?

    I am sorry, what does this relate to? This is the first time either of us has mentioned checkboxes?

    Anonymous
    (Private)  July 9, 2016 at 7:32 am #50647

    Hi Trevor,

    Sorry So if you log in to the back office, and view the frontend of the site on this pagE: http://e-tour.asia/tours-activities/

    I just set up the search & filter once again by resetting the whole thing.

    1. It doesn’t show the list of the countries. And the checkbox doesn’t show.
    2. No Search Box
    3. No Button showing
    4. Also when I select an activity type, it opens a new page, I would like it to just sort them out?

    Would be greatly appreciated for the advice. As we have been trying to get it to work for almost a month now.

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