Forums › Forums › Search & Filter Pro › Counts not showing up

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  • This topic has 16 replies, 2 voices, and was last updated 9 years ago by Ross.
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  • Anonymous
    (Private)  October 6, 2015 at 9:09 pm #26671

    Hi, the counts are not appearing for my categories/tags/etc

    Ross Moderator
    (Private)  October 6, 2015 at 9:15 pm #26672

    Do you have a link I could look at?

    Thanks

    Anonymous
    (Private)  October 6, 2015 at 9:21 pm #26673

    oh yes of course… also still working on reformatting to horizontal if you can help with that too (let me know fi I should create a separate ticket)

    http://dev.californiaseec.org/resource-portal-search/

    http://dev.californiaseec.org/

    Anonymous
    (Private)  October 12, 2015 at 4:13 pm #27108

    Hello, I am still waiting for a solution to this issue

    Ross Moderator
    (Private)  October 12, 2015 at 4:16 pm #27109

    Hi there

    Was just looking into this.

    It sounds like you might have some conflicting settings.

    Can you go the “post meta” tab, and clear all the rules there.

    Also, under “tags, categories and taxonomies” tab, please clear out any settings here.

    Thanks

    Anonymous
    (Private)  October 12, 2015 at 4:31 pm #27113

    “post meta” is empty, but clearing “tags, categories and taxonomies” seems to have fixed the counts but the filtering is not working.

    Also could you explain to me me when it is appropriate to use the “tags, categories and taxonomies” inclusions and exclusions?

    Ross Moderator
    (Private)  October 12, 2015 at 4:39 pm #27116

    Those includes/excluded apply to all your filters and results, all the time.

    An include will only ever show results for the IDS included, which is normally where the issues arise.

    Is there a way to see your results page?

    Thanks

    Anonymous
    (Private)  October 12, 2015 at 4:42 pm #27117

    Ah I see, thank you.

    Results Page: http://dev.californiaseec.org/resource-portal-search/

    Ross Moderator
    (Private)  October 12, 2015 at 5:20 pm #27122

    Hi there

    Im not able to get in to that link without logging in.

    Do you have some temp access details I could use?

    Thanks

    Anonymous
    (Private)  October 12, 2015 at 5:24 pm #27123
    This reply has been marked as private.
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