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Forums › Forums › Search & Filter Pro › Checks disappear from boxes in my custom search filter

Viewing 8 posts - 1 through 8 (of 8 total)
  • Lisa Caras
    (Private)  March 17, 2017 at 6:47 pm #97593

    On this page: https://demisto.staging.wpengine.com/new-news/

    When I choose a filter option, I want the check to remain in the checkbox so that there’s a indicator of which “category” is being displayed. If I check one of the options, the display updates to show the proper items in the list area, but the check goes away from the box, so I don’t know what the settings are.

    If you compare to this page which is also created with the plugin: https://demisto.staging.wpengine.com/partners/

    You can see that the checkboxes remain, giving an indicator of what the filters are.

    The only difference between the two pages is that one is filtering a single post type by taxonomy and the other is filtering multiple post types by type.

    Full disclosure, I am not using the PRO version. I only purchased it so I can get support.

    Thanks for your help.

    – Lisa

    Trevor Moderator
    (Private)  March 20, 2017 at 1:57 pm #97935
    This reply has been marked as private.
    Lisa Caras
    (Private)  March 20, 2017 at 4:51 pm #98029
    This reply has been marked as private.
    Trevor Moderator
    (Private)  March 21, 2017 at 12:23 pm #98215

    Hi Lisa

    I must have missed this part of your original post:

    Full disclosure, I am not using the PRO version. I only purchased it so I can get support.

    I can only support the Pro version. The Pro version has many more features than the free version and so much of the codebase is different. Why not download it and install it (you can leave the free version installed and even active if you wish) and build a form in that?

    Lisa Caras
    (Private)  March 21, 2017 at 1:06 pm #98235

    Hi Trevor,

    I went to upgrade to pro and realized that the site was ALWAYS using the Pro version, so I think my request for help is still valid. I switched the license to the one I bought and upgraded the plugin, but I am still having the issue.

    Is it wrong to expect the checkboxes to keep their state so that that user can know what the filters are?

    How else would the user get this information?

    Trevor Moderator
    (Private)  March 21, 2017 at 1:07 pm #98237

    Yes, they SHOULD keep their state. What version number is now installed?

    Trevor Moderator
    (Private)  March 21, 2017 at 1:34 pm #98263

    Silly me, I had logins so I could look for myself. This issue you describe is a known bug in v2.2.0 that you have currently installed. Update that to 2.3.3 and it will be fixed. You may have to do a manual install, so see this post:

    https://support.searchandfilter.com/forums/topic/update-to-latest-version-failed/#post-96937

    Lisa Caras
    (Private)  March 21, 2017 at 2:52 pm #98297

    Thanks, Trevor. That worked perfectly.

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