Forums › Forums › Search & Filter Pro › Can't upgrade

Viewing 5 posts - 1 through 5 (of 5 total)
  • Trevor
    (Private)  May 11, 2017 at 5:19 pm #108319

    You may need to deactivate the license on the site and here in your account and save that. Then wait at least 30 minutes, then get the license key again from your account and reauthorize the site.

    Anonymous
    (Private)  May 15, 2017 at 11:30 pm #109012

    I think you mean
    (1) deactivate Search & Filter Pro plugin from WP plugins page, and then
    (2) go to [this URL](https://www.designsandcode.com/account/?action=manage_licenses&payment_id=48605&license_id=48607&license=48607&_wpnonce=535323145c) and click deactivate

    I just tried to do that. I was able to (1) deactivate the WP plugin, but not (2) click deactivate. When I click that link, the page just reloads and everything is the same. It is not deactivated in any way that I can tell.

    What do you suggest?

    Trevor
    (Private)  May 16, 2017 at 1:00 pm #109126

    In WordPress, in the Search & Filter main side menu options, is a License Setting. You need to deactivate it there. The url will look like this:

    http://mysite.com/wp-admin/edit.php?post_type=search-filter-widget&page=search-filter-licence-settings

    and then wait for a while and refresh that page to see that it has reset.

    Anonymous
    (Private)  April 12, 2018 at 4:44 pm #171835

    I’m having this same issue. I’ve deactivated the license in WP, but I can’t deactivate in my account. Also, the website moved servers, so I need to update the URL.

    Trevor
    (Private)  April 12, 2018 at 4:59 pm #171839

    If you are making changes in your account, did you wait 15-30 minutes between each change, to allow the server to update the details, before proceeding to the next step?

  • Author
    Posts
Viewing 5 posts - 1 through 5 (of 5 total)