Forums › Forums › Search & Filter Pro › Can't update

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  • Anonymous
    (Private)  February 14, 2018 at 9:45 pm #159796

    Hello. My license says active, but I’m not able to update the plugin. I get this message every time:
    Update Failed: Download failed. Unauthorized

    Is there a workaround for this?

    Trevor
    (Private)  February 15, 2018 at 8:09 am #159850

    Can you check in Your Account to make sure that the site is correctly registered in there? If it is not, please update it. Note that it will take a few minutes for our server to update your account records.

    If that does not fix it, then you may need to update manually:

    Download the latest version from Your Account. Then,

    1. In the plugin settings you must have the Remove all data when deleting Search & Filter set to OFF, see in this screenshot:

    https://screenshots.firefox.com/cWx8CJjuTB5UdyGw/sandfdev.cdnwebservices.net

    2. In WP Admin -> Plugins deactivate Search & Filter Pro, then delete it.
    3. The Add new plugin, upload v2.4.0 and install/activate.

    None of your data/forms should be lost. But, to be safe, PLEASE MAKE A DATABASE BACKUP FIRST.

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