Forums › Forums › Search & Filter Pro › Cannot Update Plugin

Viewing 6 posts - 1 through 6 (of 6 total)
  • Anonymous
    (Private)  January 20, 2017 at 5:29 pm #84143

    Hello,

    I purchased the plugin and have a valid license but the plugin does not update.

    Error message: “An error occurred while updating Search & Filter Pro: Download failed. Unauthorized”

    Anonymous
    (Private)  January 20, 2017 at 5:44 pm #84145

    I am experiencing the same issue mentioned above by Richard.

    Trevor
    (Private)  January 20, 2017 at 5:58 pm #84150

    You may need to do the update manually (after downloading from your account area):

    Manual installation instructions:

    1) Deactivate S&F in WP Admin Plugins page (do not delete, otherwise you will lose your search form)
    2) Via FTP, delete search-filter-pro folder from the wp-content\plugins folder on your server. If you wish to keep the folder, just in case, do NOT rename it, instead move it UP a folder into the wp-content folder.
    3) Unzip the file that you have downloaded.
    4) Upload the search-filter-pro folder to the wp-content\plugins folder on your server.

    Trevor
    (Private)  January 20, 2017 at 5:59 pm #84152

    Please also note that we will have a minor release/update version over this weekend.

    Anonymous
    (Private)  January 20, 2017 at 6:09 pm #84154

    Thanks, Trevor. I am able to update manually, but will be handing the site over to client in the near future. Will they be able to update w/o having to do so manually, or will I need to transfer account ownership?

    Trevor
    (Private)  January 20, 2017 at 6:23 pm #84158

    We are trying to resolve this issue but I have no timescale on any solution as yet.

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