Forums › Forums › Search & Filter Pro › An error occurred while updating Search & Filter Pro

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  • Anonymous
    (Private)  August 24, 2017 at 8:04 pm #127525

    Hi Trevor,

    I have the same error per above when trying to update to the latest version.

    For clarification, where is the “Remove all data when deleting Search & Filter” option so I can set it to OFF. I don’t want to loose any data that was created already. Trying to get the search function to work again.

    I went into two places but couldn’t locate.

    1) Plugins -> Search and Filter Pro -> edit.
    2) Search and Filter -> Settings

    Thank you.

    Trevor
    (Private)  August 24, 2017 at 8:12 pm #127530

    What is your currently installed version of Search & Filter Pro? It might be too old to have the option, in which case you would need to do the upgrade manually.

    I can confirm that if you have a version installed that is prior to S&F Pro v2.3.1, you should NOT delete the plugin from WP Admin, as doing so will delete your forms also. v2.3.1 onward does not have this issue. We are currently at v2.3.4.

    You need to do the update manually (after downloading the latest version from your account area):

    Manual installation instructions:

    1) Deactivate S&F Pro in WP Admin Plugins page (do NOT delete the plugin from within WP Admin Plugins page; otherwise you will lose your search form)
    2) Via FTP (or cpanel file manager if you have it), delete search-filter-pro folder from the wp-content\plugins folder on your server. If you wish to keep the folder, just in case, do NOT rename it, instead move it UP a folder into the wp-content folder.
    3) Unzip the file that you have downloaded (if you are using cPanel File manager, you can upload the zip file and then extract it in the plugins folder).
    4) Upload the search-filter-pro folder to the wp-content\plugins folder on your server.
    5) Activate Search & Filter Pro in WP Admin Plugins page.

    Anonymous
    (Private)  August 24, 2017 at 10:05 pm #127564
    This reply has been marked as private.
    Anonymous
    (Private)  August 24, 2017 at 11:06 pm #127571

    I was able to install the latest version, but the search is still showing no results found. Any ideas on how to fix or troubleshoot? I’m not sure if something else needs to be updated. Thanks.

    Trevor
    (Private)  August 25, 2017 at 9:32 am #127596
    This reply has been marked as private.
    Anonymous
    (Private)  August 28, 2017 at 9:11 pm #127982
    This reply has been marked as private.
    Trevor
    (Private)  August 29, 2017 at 11:10 am #128042

    I have made a new thread, with you as the author. Only the author and moderator can see the private replies. I have also ticked the box for you to be notified of new posts by email

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