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Viewing 9 posts - 1 through 9 (of 9 total)
  • Anonymous
    (Private)  November 18, 2016 at 7:43 pm #71127

    Hi there

    I’ve got a single site licence and had previously installed S&F on a dev site.

    I’ve:

    – deactivated the licence on the dev site
    – removed the dev site from Your account > View Licences > Manage sites
    – added the new live site to Your account > View Licences > Manage sites
    – tried to activate the licence key from the settings page of the live WordPress site.

    Unlike with the dev site, I get no confirmation message that the licence has been activated. Am I doing something wrong/can you help?

    (nb on the ‘Your account’ page, ‘Activations’ is showing as 1/1 active, so maybe this is not an issue and for some reason I’m just not seeing the confirmation screen on WordPress?)

    Hopefully a quick one for you to help resolve.

    Thanks in advance,

    Howard.

    Trevor
    (Private)  November 19, 2016 at 5:00 pm #71192

    Does the S&F settings page show it has been activated, or have the box blank to let you enter the key?

    Anonymous
    (Private)  November 19, 2016 at 5:21 pm #71194

    Hi Trevor

    Thanks for getting back. In my WP settings page (S&F > Licence) the Licence Key box is not blank – it has my key pasted in it – but the ‘Activate licence’ button is still there.

    On my dev site, I seem to recall that the button was ‘Deactivate license’, suggesting that the licence was active.

    Cheers,

    Howard.

    Ross Moderator
    (Private)  December 3, 2016 at 1:48 pm #73824

    Hey Howard

    Its a bit of a hard to debug issue… I would recommend de-registering first from your install (if its an option), then de-register everything via your account.

    Then, try to activate on your site, it will say “active” and you will get the option to de-register via wp-admin as you mentioned (so you know its worked).

    If this still doesn’t work I will have to investigate further, let me know.

    Thanks

    Anonymous
    (Private)  December 28, 2016 at 8:51 pm #79027

    Hi Ross

    Apologies for taking a while to get back to you. Alas, I have no option to de-register on:

    /wp-admin/edit.php?post_type=search-filter-widget&page=search-filter-licence-settings

    There is just the ‘Licence Key’ field and the ‘Activate licence’ button. When I paste in my key and hit ‘Activate licence’, the page submits the info, I see a brief flash of ‘settings-updated=true’ appended to the url in the address bar, but then nothing changes in the page (my key is still showing in the field with the activate licence button underneath).

    I have de-registered the site from my account, and then re-registered it, but to no avail. I have also tried registering two different versions of the domain – the visible one and the full server pth.

    I guess I could try uninstalling and reinstalling the plugin but am loathe to do that as I assume I’ll need to configure everything again.

    Grateful for your advice.

    Thanks in advance,

    Howard.

    Trevor
    (Private)  January 19, 2017 at 2:11 pm #83734

    Hi Howard

    Did this clear itself up, or where are we with this?

    Anonymous
    (Private)  January 20, 2017 at 1:48 pm #84073

    Hi Trevor

    I just tried this again, and this time it worked! The status on my licence page shows ‘active’ in green. Hurrah!

    However, I’ve just tried to update the plug-in from 2.2.0 to 2.3.0 on the /wp-admin/plugins.php page and I get a failed message with ‘too many redirects’.

    Can I manually update the plugin without wiping all my settings?

    Many thanks,

    Howard.

    Trevor
    (Private)  January 20, 2017 at 1:58 pm #84083

    Yes, the manual process is fine, but you might want to hang fire until we release another version (I think 2.3.1). Use ftp to to the update, not wp-admin.

    1) Deactivate S&F in WP Admin Plugins page (do not delete, otherwise you will lose your search form)
    2) Via FTP, delete search-filter-pro folder from the wp-content\plugins folder on your server. If you wish to keep the folder, just in case, do NOT rename it, instead move it UP a folder into the wp-content folder.
    3) Unzip the file that you have downloaded.
    4) Upload the search-filter-pro folder to the wp-content\plugins folder on your server.

    Anonymous
    (Private)  January 20, 2017 at 2:00 pm #84087

    Hi Trevor

    Many thanks – will do.

    And thanks for all your patient help with this.

    Cheers,

    Howard.

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