Forums › Forums › Search & Filter Pro › Update FAIL

Viewing 6 posts - 1 through 6 (of 6 total)
  • Anonymous
    (Private)  August 14, 2016 at 7:06 pm #54538

    Hi!

    I just renewed my Developer License for the plugin but the update is still not working. I keep getting the following error:

    An error occurred while updating Search & Filter Pro: Download failed. Unauthorized

    Can you help please?

    Trevor
    (Private)  August 15, 2016 at 8:26 am #54561

    You may need to perform the upgrade manually. Go to your account area and download it to your computer:

    https://www.designsandcode.com/account/

    Then there is a procedure to follow to safely install it, which I will list here:

    1) Deactivate S&F in WP Admin Plugins page (do not delete, otherwise you will lose your search form)
    2) Via FTP, delete search-filter-pro folder from the wp-content\plugins folder on your server. If you wish to keep the folder, just in case, do NOT rename it, instead move it UP a folder into the wp-content folder.
    3) Unzip the file that you downloaded.
    4) Upload the search-filter-pro folder to the wp-content\plugins folder on your server.
    5) Activate Search and Filter plugin in WP Admin plugins page
    6) Go to the Search & Filter Pro Settings in WP Admin and make sure that Load JavaScript & CSS files is ON and Lazyload is OFF. SAVE the settings even IF you make NO changes. This is IMPORTANT to do.

    Anonymous
    (Private)  August 15, 2016 at 10:53 am #54573

    Thanks very much, Trevor.

    Followed your guideline to do it via FTP and it’s working now.

    Can I please ask you another quick question? In the search results page, the titles are in h2 but I want to have them in h4 instead. Previously I edited the S&F results.php to change the size, but lost that change now that I updated the plugin. Is there an easier way of doing this? A css code I can put into my theme custom css, for example?

    Many thanks again.

    Trevor
    (Private)  August 15, 2016 at 11:00 am #54574

    Before you updated, did you follow the customizing guide:

    https://www.designsandcode.com/documentation/search-filter-pro/search-results/using-a-shortcode/#Customising_the_Results

    Specifically, putting a local copy of the results.php file in the theme (or better still child theme) folder?

    Anonymous
    (Private)  September 28, 2016 at 10:17 pm #60912

    I’m having the same issue updating, but updating via FTP by replacing the S&F folder in wp-content/plugins with the new S&F plugin erases all of my S&F configurations in the WordPress dashboard. I had a backup of the install, so I didn’t lose that information, but I’m stuck at this point. Would you mind helping me? Thanks!

    Anonymous
    (Private)  September 28, 2016 at 11:08 pm #60914

    Nevermind. My S&F configuration mysteriously reappeared, so I guess we’re good.

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