Forums › Forums › Search & Filter Pro › No results when Category or Tag is selected

Viewing 10 posts - 1 through 10 (of 14 total)
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  • Anonymous
    (Private)  June 15, 2016 at 9:42 pm #48518

    Hi, we’re currently developing a site at this subdomain:

    http://restaurantsdev.charlottesville.guide/

    I integrated the free version of Search & Filter with the site, and it worked so well that we decided to upgrade. Unfortunately, I’m now having a problem.

    If you run a search result for a keyword (the word “alley” for example) it returns results, including the restaurant Alley Light. I still need to build a better template for the results page, but they are there.

    When you run a search for “alley” and select the category “French” or the tag “Fine Dining” (both of which apply to our post about Alley Light – it says there are no results. I have the Field Relationships option set to AND.

    Please advise.

    Thanks!

    Trevor
    (Private)  June 15, 2016 at 10:29 pm #48524

    If you just select French and nothing else, it also says no results. Can you use a Private Reply to send me admin logins? I will look in the morning if you can do this.

    Trevor
    (Private)  June 15, 2016 at 10:34 pm #48525

    Although, how come the search form on the results page is not an S&F form, and yet retains the search term? And thus that form does not have the category or tags dropdowns, which might be why it is not finding them.

    Anonymous
    (Private)  June 16, 2016 at 1:00 am #48534
    This reply has been marked as private.
    Trevor
    (Private)  June 16, 2016 at 8:44 am #48563

    Hi

    So, I took a look at how you have implemented S&F Pro in Divi.

    I am not sure, but I do not think that it will work using the Post Archives method on the Home Page.

    From what I recall of other users who have used S&F Pro and Divi together, they have used the shortcode method.

    If you do a search as yours is currently setup, I cannot see what template it is using, as it does not look much like the normal home page.

    If you want to talk this through with me, we can do that on Skype, if you have a mic or webcam.

    Anonymous
    (Private)  June 16, 2016 at 4:34 pm #48620

    Hi Trevor,

    I’ve switched to the shortcode method and set it up per the documentation, but with the same result. Please take a look again, and if it’s not clear what the problem is a Skype call would be great.

    Trevor
    (Private)  June 16, 2016 at 6:25 pm #48647

    Hi

    Can you install a dev version of the plugin? Send me your email by private reply and I will send it to you and I will post instructions here on how to install it safely.

    Anonymous
    (Private)  June 16, 2016 at 8:57 pm #48691
    This reply has been marked as private.
    Trevor
    (Private)  June 16, 2016 at 9:05 pm #48693

    Q. The free version of Search & Filter does not need to be installed/activated?
    A. Correct, it does not. They are very different plugins; different code base.

    I have emailed it to you. Follow these steps to manually install:

    1) Deactivate S&F in WP Admin Plugins page (do not delete, otherwise you will lose your search form)
    2) Via FTP, delete search-filter-pro folder from the wp-content\plugins folder on your server. If you wish to keep the folder, just in case, do NOT rename it, instead move it UP a folder into the wp-content folder.
    3) Unzip the file I will have sent to you.
    4) Upload the search-filter-pro folder to the wp-content\plugins folder on your server.
    5) Activate Search and Filter plugin in WP Admin plugins page

    Let me know how you get on.

    Anonymous
    (Private)  June 17, 2016 at 4:25 am #48712
    This reply has been marked as private.
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