Forums › Forums › Search & Filter Pro › Post Tags are found, but considered empty

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Viewing 10 posts - 1 through 10 (of 10 total)
  • Anonymous
    (Private)  June 7, 2016 at 8:25 pm #47730

    We are running a 3-tiered search page between 3 post types with an option to filter by tag, and a search.

    The filter on post type works just fine, as does the search, but the tag filtering is malfunctioning. While S&F Pro has no problem identifying the tags, they all come out with a count of (0). (We have “Hide empty terms?” unchecked for debugging.) Predictably, clicking on any of them will result in no results found.

    I’ve tried rebuilding the cache a few times, explicitly including different categories, and disabling all other plugins, but to no avail.

    Trevor
    (Private)  June 7, 2016 at 10:31 pm #47759

    I would need to take a look in the admin to see what is going on. You can send me a private reply with admin logins (URL, user and pass).

    Anonymous
    (Private)  June 8, 2016 at 4:43 pm #47822
    This reply has been marked as private.
    Anonymous
    (Private)  June 8, 2016 at 5:35 pm #47825
    This reply has been marked as private.
    Trevor
    (Private)  June 8, 2016 at 6:02 pm #47830

    Hi Alex

    Are you aware of the console errors, which may need to be fixed?

    I will pick this up in the morning (and the other thread).

    Anonymous
    (Private)  June 8, 2016 at 6:35 pm #47839

    Which console errors are you talking about? There’s a Contact Form 7 validation thing that comes up all the time, but I’ve run it before and the forms are valid. I don’t see why that would conflict with S&F pro in any case.

    In the console console (as in Linux command line console) I’m not seeing any errors, either. I’ve checked apache error logs and the like, and I’m not seeing anything troubling.

    Trevor
    (Private)  June 9, 2016 at 2:34 pm #47924

    Hi Zach. Great to speak with you. I hope we have moved you forward somewhat. I will leave you to try to discover if there are any plugin conflicts on the staging version. I will wait for you to come back to me.

    Anonymous
    (Private)  June 9, 2016 at 8:58 pm #47994

    This problem can be solved by updating to version 2.1.3.

    Trevor
    (Private)  June 9, 2016 at 9:17 pm #47998

    I can close this thread?

    Trevor
    (Private)  June 16, 2016 at 7:23 am #48556

    As this has been over a week since the last reply, I am closing this thread and marking it resolved.

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