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Cannot activate after Migration

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  • Anonymous
    (Private)  November 24, 2015 at 3:18 pm #30613

    Hi,

    I have performed a migration to a different domain and the plugin is no longer working.

    After the migration I deactivated the license in the website, and then deactivated in ‘Manage Sites’ here. I then added the new domain to ‘Manage Sites’ section and attempted to reactivate on the website.

    After clicking activate, it loads by remains as ‘Activate’.

    Please could you advise on the best way to resolve?

    Thanks in advance.

    Anonymous
    (Private)  November 24, 2015 at 9:05 pm #30652

    It has now successfully activated after giving it a bit of time. Although none of the settings are saving since the migration.

    It appears the settings have gone back to the default and when attempted to save new settings is reverts straight back to the default.

    Any advice on this?

    Thanks again.

    Ross Moderator
    (Private)  November 24, 2015 at 10:23 pm #30663

    Hi there

    Glad you’ve activated again.

    Unfortunately I’ve had reports of a bug when going live and issues with existing save forms – I think this is something to do with the migration procedure and a potential plugin conflict when doing this specifically.

    I think the best workaround at the moment is to recreate your search form from scratch.

    Let me know if that works.

    Thanks

    Anonymous
    (Private)  November 25, 2015 at 4:19 pm #30752

    Hi Ross,

    Re-installing the plugin with a new database and re-adding the search settings has resolved.

    Thanks

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