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  • Anonymous
    (Private)  January 11, 2021 at 2:33 pm #272350

    Hi Trevor,
    I hope you’re doing well. I have a question on one of the filters in my store. I began to type out the explanation but figured it would be easiest to explain through a screen-share video. Here is the link to the video that explains my issue: https://www.loom.com/share/14caed1207754e61acbbd521b552995a

    (My website URL is https://southernwines.com/all-wines/)

    How can I fix this? Thank you!

    Trevor
    (Private)  January 11, 2021 at 5:09 pm #272396

    You may need to edit the database (something I cannot do, as it will have secure access). Go to the WordPress post meta table and search for Starke-Conde to find the record that has the incorrect data stored.

    You may need to edit it manually and save it.

    Then you would need to rebuild our cache in the form.

    The best way to update in your circumstances is to download the latest version from Your Account. Is this what you did? Did it download as a zip (archive) file? Macs have a default setting to unzip/extract these files if using Safari, and you can’t install that unzipped file structure. This is what I suspect has happened.

    If you have WordPress 5.5 or more recent, you can update using zip files by using the WordPress Add New Plugin -> Upload option without deleting the existing plugin.

    Anonymous
    (Private)  January 12, 2021 at 4:26 pm #272549

    Thank you, that did the trick!!! I was able to delete it from post meta and upload the new plugin version.

    Thanks again!

    Trevor
    (Private)  January 12, 2021 at 4:36 pm #272551

    Thanks for getting back to me. I will close this thread for now.

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