Counts not showing up - Search & Filter Support

Tagged: bug, counts, display

This topic has 16 replies, 2 voices, and was last updated 11 years ago by Ross.

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Anonymous
(Private) October 6, 2015 at 9:09 pm #26671

Hi, the counts are not appearing for my categories/tags/etc

Ross Moderator
(Private) October 6, 2015 at 9:15 pm #26672

Do you have a link I could look at?

Thanks

Anonymous
(Private) October 6, 2015 at 9:21 pm #26673

oh yes of course… also still working on reformatting to horizontal if you can help with that too (let me know fi I should create a separate ticket)

http://dev.californiaseec.org/resource-portal-search/

http://dev.californiaseec.org/

Anonymous
(Private) October 12, 2015 at 4:13 pm #27108

Hello, I am still waiting for a solution to this issue

Ross Moderator
(Private) October 12, 2015 at 4:16 pm #27109

Hi there

Was just looking into this.

It sounds like you might have some conflicting settings.

Can you go the “post meta” tab, and clear all the rules there.

Also, under “tags, categories and taxonomies” tab, please clear out any settings here.

Thanks

Anonymous
(Private) October 12, 2015 at 4:31 pm #27113

“post meta” is empty, but clearing “tags, categories and taxonomies” seems to have fixed the counts but the filtering is not working.

Also could you explain to me me when it is appropriate to use the “tags, categories and taxonomies” inclusions and exclusions?

Ross Moderator
(Private) October 12, 2015 at 4:39 pm #27116

Those includes/excluded apply to all your filters and results, all the time.

An include will only ever show results for the IDS included, which is normally where the issues arise.

Is there a way to see your results page?

Thanks

Anonymous
(Private) October 12, 2015 at 4:42 pm #27117

Ah I see, thank you.

Results Page: http://dev.californiaseec.org/resource-portal-search/

Ross Moderator
(Private) October 12, 2015 at 5:20 pm #27122

Hi there

Im not able to get in to that link without logging in.

Do you have some temp access details I could use?

Thanks

Anonymous
(Private) October 12, 2015 at 5:24 pm #27123

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