Forums › Forums › General › Unable to Update Plugin

Viewing 4 posts - 1 through 4 (of 4 total)
  • Anonymous
    (Private)  July 21, 2020 at 3:59 am #253358

    When I click on update plugin, I receive following error message.

    “Update Failed: Download failed. Unauthorized”

    License Key is entered and and status shows “Active”.

    Trevor
    (Private)  July 21, 2020 at 11:09 am #253385

    What version of our plugin are you using, what version of WordPress, and what version of PHP on your server?

    Anonymous
    (Private)  July 21, 2020 at 5:06 pm #253450

    Current Version of plugin: 2.5.0
    Current Version of WordPress: 5.4.2
    Current Version of PHP on server: 7.3.16

    Trevor
    (Private)  July 21, 2020 at 5:42 pm #253461

    Can you try to deactivate the licence key, wait a while, then reactivate it?

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)