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Forums › Forums › Search & Filter Pro › Filtering issues again…

Viewing 10 posts - 1 through 10 (of 13 total)
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  • SupportQuestion
    (Private)  May 12, 2020 at 5:09 pm #243617

    Hi, I’ve already had this issue and we have resolved it with Trevor:
    https://support.searchandfilter.com/forums/topic/issues-when-using-multiple-search-forms/
    But actually it worked for about a week and then we had Not found errors again. After cache rebiuld it worked again, so we did rebuild once a week, trying to troubleshoot what’s actually happening there.

    SupportQuestion
    (Private)  May 12, 2020 at 5:39 pm #243631
    This reply has been marked as private.
    Trevor Moderator
    (Private)  May 12, 2020 at 5:42 pm #243633

    Hi

    As it is late here, I will get on this in the morning. I cannot recall our previous conversations, but do you use any post importation or syncing software?

    Before you rebuild the cache, do you check the database and look at the two cache tables?

    SupportQuestion
    (Private)  May 12, 2020 at 5:43 pm #243634
    This reply has been marked as private.
    Trevor Moderator
    (Private)  May 12, 2020 at 5:45 pm #243636

    Did you already follow the advice in this thread:

    https://support.searchandfilter.com/forums/topic/results-not-displaying-3/#post-222308

    SupportQuestion
    (Private)  May 12, 2020 at 5:46 pm #243637

    No, we have custom taxonomies, they are created via functions.php and ACF, no syncing, users create posts manually.
    No, haven’t check database tables, where to look next time, are there any logs?

    SupportQuestion
    (Private)  May 12, 2020 at 5:47 pm #243639

    no, will definitely try it, thanks!

    Trevor Moderator
    (Private)  May 12, 2020 at 5:47 pm #243640

    Our posts are crossing!!

    Your server may (should) have SQL logs.

    Trevor Moderator
    (Private)  May 12, 2020 at 5:52 pm #243642

    Without that governor switch in place, WP Engine sites often have ‘No Results Found’ messages. That is likely the cause then. Can I wait for you to come back to me before I investigate any further?

    SupportQuestion
    (Private)  May 12, 2020 at 5:53 pm #243643

    yeah, since it is late there anyway! Will give you an update in several hours, thanks!

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