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  • Anonymous
    (Private)  July 31, 2015 at 3:17 pm #22411

    I would like a refund. I tried to make it work for what I needed and could not. I eventually hired a developer who had to write a custom search plugin to do what I needed.
    I wanted to search just for tags, not title or text. Then I needed the result to sort by CPT.
    How do I get a refund? I have a single-site license key: [redacted]

    Thank you,
    Robin

    Ross Moderator
    (Private)  July 31, 2015 at 4:56 pm #22414

    Hi Robin

    If only you had asked before writing this, this is already possible with a workaround I can recommend…

    Please see our refund policy which you agreed to before you signed up:

    If you have problems getting plugins to work, we will be happy to provide a full refund within 30 days of the original purchase. After 30 days, no refunds will be given. Before a refund will be granted, you must allow us to try and help solve any problem you have by opening a support ticket. NOTE: refunds will not be granted if you simply decide not to use the purchased products. We stand behind our products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why.

    I cannot provide a refund for our plugin which is in fact working absolutely fine, and you haven’t reached out for any help so I could point you in the direction.

    In addition to this, S&F doesn’t even list this as a feature, yet its possible.

    Sorry you’ve had so much trouble, if you want to know how to set this up correctly I’m happy to guide you.

    Thanks

    Anonymous
    (Private)  July 31, 2015 at 5:25 pm #22422
    This reply has been marked as private.
    Ross Moderator
    (Private)  July 31, 2015 at 5:34 pm #22423
    This reply has been marked as private.
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