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Viewing 6 posts - 1 through 6 (of 6 total)
  • Anonymous
    (Private)  July 3, 2015 at 9:44 pm #20714

    Hello,

    we had a search on the website with originally eight fields. Some time ago, three of them disappeared and no matter how much I try to add them again, every time I save the search the fields do not save but stay gone.
    There was the field ‘Search’, six ‘Post Meta’ fields and a ‘Submit Button’.
    I’m not sure but since this happened from one day to the other, could this be a conflict with another plugin or an update?

    Any help is greatly appreciated!

    Ross Moderator
    (Private)  July 7, 2015 at 5:34 pm #20938

    Hey Andrew

    Can you think what might have changed? did you move environment by any chance?

    I would suggest to try to recreate the search form and see if there is still an issue saving.

    Thanks

    Anonymous
    (Private)  July 7, 2015 at 9:56 pm #20949

    Hi Ross,

    First of all, thank you for your reply!
    We didn’t move environment, but we must have updated one or more plugins meanwhile.

    So I did as you suggested and recreated the search form. It didn’t save. However, when I added other, ‘smaller’ fields like Author instead of the original fields, everything was saved. Since three of the Post Meta fields in the original search have about 130 search options (and more to be added), I’m thinking this might be a problem of size?
    I also tried editing the original search again, a Submit Button field got saved just fine.

    Thank you for your time.

    Ross Moderator
    (Private)  July 8, 2015 at 1:51 pm #21028

    Ahhh the problem is likely the server.

    Try to take a look at your PHP error logs, as well as your PHP settings.

    There are PHP settings which limit the amount of data uploaded (saving a form is really an upload, of a lot of text) – https://www.google.co.uk/search?q=php+max+upload+size&oq=php+max+upload&aqs=chrome.0.0j69i57j0l4.2463j0j7&sourceid=chrome&es_sm=122&ie=UTF-8

    Or there could be a timeout depending on how long it is taking to save – https://www.google.co.uk/#q=max+input+time and https://www.google.co.uk/search?q=max_execution_time

    I hope that helps

    Thanks

    Anonymous
    (Private)  July 16, 2015 at 10:10 am #21533

    Hey Ross,
    Thank you, that helped at first. By raising the max upload size to 100 MB, I was able to add more fields. However, when I added exactly one more search term to a field, it didn’t save again. So we raised the size another time to 200 MB but the problem is still there. When I add just one more search term to any one of the fields, it does not save, no matter what the max upload size. Any ideas where the problem could lie?

    Ross Moderator
    (Private)  July 16, 2015 at 11:08 am #21538

    Hi Andrew

    Did you also check that the timeouts are not being exceeded – such as max_execution_time and max_input_time?

    See if you can increase those.

    Also, would you be able to send me login details so I can take a look?

    Thanks

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