Forums Forums Search & Filter Pro No results found using shortcode

Viewing 9 posts - 1 through 9 (of 9 total)
  • Anonymous
    #206913

    Hello, on the most recent update, I have no results found on all filters.

    I’ve cleared all caches twice, rebuilt relevanssi index, tried with and without ajax.
    Nothing else has changed.

    Using a filter for a taxonomy term produces results, so the no results found is showing on first page visit using shortcode to generate results.

    Can you help point me in the right direction to fix?

    Trevor
    #206926
    This reply has been marked as private.
    Anonymous
    #206930
    This reply has been marked as private.
    Trevor
    #206938

    Before we dig any further in to any issues raised, the first thing to do, before we try anything else, is to see if your hosting (WP Engine) is the issue (this may be the issue, as the symptoms you describe is what this causes).

    There is a setting to override a ‘feature’ of WP Engine hosting, that truncates long SQL queries (which ours are). Edit the site wp-config.php file and add this at the top, after line 1 (on a new line 2):

    define('WPE_GOVERNOR', false);

    PLEASE DO NOT COPY code from the email you receive for this reply, as email systems sometimes alter the quote marks and encode some characters; instead copy it from the actual forum page.

    (also see here for another related support note about this – https://support.searchandfilter.com/forums/topic/killed-query-errors-in-log/#post-64826)

    Anonymous
    #206954
    This reply has been marked as private.
    Trevor
    #206956

    It looks like you have some custom JavaScript on that field?

    Anonymous
    #206958
    This reply has been marked as private.
    Trevor
    #206960

    I will leave the thread open for you to reply in, or let me know it is sorted. It looks to me that some javascript is intercepting the click/change event, so S&F doesn’t see it.

    Anonymous
    #206966
    This reply has been marked as private.
Viewing 9 posts - 1 through 9 (of 9 total)