Forums › Forums › Search & Filter Pro › Search & Filter Pro not working

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  • Anonymous
    (Private)  March 22, 2018 at 11:32 am #167582

    Dear Designs & Code Team:

    I purchased your plugin Search & Filter pro plugin long time ago. Part of it is working correctly but there’s something wrong with custom field search.

    We sell paintings on our site and we want customers to filter by style, technique and artist. These filters are working correctly. However, we also want customer to filter by price and by size. The paintings are wordpress posts which have custom fields for prices and sizes.

    Prices are set under the “sellprice” custom field. We configure the Search form and the field appears correctly on the frontend. However, when you click the submit button the price filter does not work. The same problem happens with the painting width (artwidth) and height (artheight).

    I can send you screenshot and give you access to the site if you need it.

    Look forward to hearing from you soon.

    Kind regards,

    Inigo

    Trevor
    (Private)  March 22, 2018 at 12:41 pm #167631

    Please note that, as your license has expired, you will first need to renew at the (discounted) renewal price to receive support.

    Then you will have access to v2.4.0, and after you install that, then we can follow up with support.

    Please note that our server may take about 15 minutes to update your account details after renewing to give you access to the new version.

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