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  • Anonymous
    (Private)  February 28, 2018 at 9:56 am #162667

    Hi,

    I just renewed through Paypal but cannot download. I just get this error: Your license key for this purchase is expired. Renew your license key and you will be allowed to download your files again.

    Thanks
    Jason

    Trevor
    (Private)  February 28, 2018 at 10:34 am #162669

    Hi.

    I can see from this end that the payment is processed.

    When you make changes to your account, such as extending the license, our server takes a little while (maybe up to 15 minutes) before updating your account to reflect the changes.

    It should now work for you.

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