Forums › Forums › Search & Filter Pro › Error installing new update

Viewing 7 posts - 1 through 7 (of 7 total)
  • Trevor
    (Private)  January 31, 2018 at 12:43 pm #156329

    Are you updating a previous version in the WP Admin updates or plugins page, or doing it manually?

    Anonymous
    (Private)  January 31, 2018 at 12:45 pm #156332

    tried both the VP Admin and plugins page

    Trevor
    (Private)  January 31, 2018 at 12:55 pm #156336

    You might need to update manually:

    Download the latest version from Your Account. Then,

    1. In the plugin settings you must have the Remove all data when deleting Search & Filter set to OFF, see in this screenshot:

    https://screenshots.firefox.com/cWx8CJjuTB5UdyGw/sandfdev.cdnwebservices.net

    2. In WP Admin -> Plugins deactivate Search & Filter Pro, then delete it.
    3. The Add new plugin, upload v2.3.4 and install/activate.

    None of your data/forms should be lost.

    Anonymous
    (Private)  January 31, 2018 at 1:02 pm #156340

    I have too many users on the site right now I’ll try this first thing in tomorrow morning. Thank you for all your help. I’ll let you know what happens.

    Trevor
    (Private)  January 31, 2018 at 1:28 pm #156354

    DO MAKE A BACKUP first!!!

    Anonymous
    (Private)  January 31, 2018 at 1:33 pm #156358

    Thanks, I always do….

    Anonymous
    (Private)  February 1, 2018 at 2:43 pm #156759

    I just wanted to let you know, I’ve updated the plugin with no issues this morning. Thank you for all the help.

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